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Disney Plus Won’t Play/Load/Connect on Smart TV

The highly anticipated and long-awaited app is finally here! Disney Plus. This app is a dream come true for every child and anyone who is a child at heart. The app has such a wide variety of entertainment choices it will surely satisfy everyone in the family.

If the Disney Plus app will not play, load, or connect to your smart TV, make sure you are connected to the correct Wi-Fi network. Move the router closer to the TV to help increase the signal strength. Remove any electronic devices such as gaming consoles that could interfere with the signal.

Flatscreen tv in the living room

With such a highly anticipated app, it is extremely frustrating when you are all set to enjoy your favorite childhood Disney classic or the latest Mandalorian episode and nothing happens. This article will help you troubleshoot some possible reasons why the app is not working.

Smart TV Won’t Play Disney Plus

Family watching tv

Smart TVs have changed the home movie experience. With the click of a button, you can access a multitude of movie apps all from the comfort of your couch. What do you do, then, when the app will not work?

If your smart TV will not play the Disney Plus app, try reinstalling the app. Reinstalling the app will clear any glitches and will install any pending updates. Once the app is reinstalled, enter your credentials and see if the app now works.

Clear Memory Cache

More of us are home these days, enjoying apps such as Disney Plus. With such high usage comes slower performance. One reason for this is a full memory cache.

Memory cache is stored information that is quickly accessed when an app is used. Over time, this cache becomes full and your information can not be accessed quickly. To clear the memory cache, go to your TVs Settings and then to Apps. Navigate to the Disney app and then select Clear Cache.

Update TV Software

The operating system within the TV needs to be updated regularly to work properly and to accommodate any downloaded apps. Typically these updates happen automatically but an update can be late in coming.

You can initiate any pending updates by first going to your TV’s Settings. Select Others and then Software Update. Follow any on-screen instructions and then restart the TV to refresh everything. Launch the Disney Plus app to see whether the issue has been resolved or not.

Check The Router

The router is responsible for casting the Wi-Fi signal to devices. If this signal is not strong enough, this will affect the performance of the Disney Plus app. Simply unplug the router for a few minutes and then plug it back in.

If restarting the router does not increase the Wi-Fi signal, make sure nothing is interfering with the signal, such as other electronic devices, stereos, and speakers. Moving the router closer to the TV will increase the signal strength as well.

Network Issues

A strong network connection is required for downloaded apps, such as Disney Plus, to work properly. A good connection ensures you get the best quality viewing experience and the app is staying current on any updates.

Smart TV Disney Plus Not Loading/Opening

boy watching tv

When you and the family are all comfortably waiting to watch a movie, you don’t want to see an error message or a black screen. You expect the app to work. If the app is not loading, continue reading for a few suggestions to fix the problem.

If the Disney Plus app is not loading or opening, do a soft restart of the TV by unplugging the TV from its power source. Allow the TV to rest for a few minutes before plugging it back in. This will enable the TV to refresh its settings.

Device Compatibility

It can be difficult to know whether or not issues with the app are coming from the app itself or the TV. One way to determine this is by using another device to open the Disney Plus app. If you are unable to open the app on a different device, the issue is with the Disney Plus app.

If using an older iOS or Android operating system, the Disney Plus app could be struggling to recognize your TV. Updating the TV’s operating system will enable it to have the specs needed to be recognized by the Disney Plus app. One way to do this is outlined below.

Reset Smart Hub

SmartHub comes pre-installed on most smart TVs, particularly Samsung, and is essential for every smart home. SmartHub wirelessly manages your Wi-Fi devices. With so many apps being downloaded and used, SmartHub needs to be reset from time to time.

Resetting SmartHub is similar to doing a factory reset. You will lose any downloaded apps. This step should only be used when all other steps have been tried. To reset SmartHub, press the Home button on your TV remote. Go to Settings > Support > Self-Diagnosis > Reset SmartHub.

To initiate the reset you will need to enter your PIN. If you have not set the PIN, use the default PIN “0000”. You can reset the PIN by going to Settings > General > System Manager > Change PIN.

Disney Plus Not Connecting On Smart TV

kids watching tv

Smart TVs allow us to have access to multiple downloaded streaming apps without the annoyance of wires. It can be quite frustrating when the TV does not recognize an app we’re trying to download.

If Disney Plus is not connecting to your smart TV, the TV may not be compatible with the app. Samsung TVs manufactured before 2017 do not have the operating system needed to support the Disney Plus app. An external streaming method is needed to stream the app.

Using an external streaming device such as Amazon Fire Stick, Roku, or Chromecast will allow you to enjoy the Disney Plus app on your TV. If using a hard line connection such as an HDMI cable, make sure you use a newer cable that is capable of supporting the video output.

Cold Boot TV

Cold booting a TV is different from simply unplugging the TV. Unplugging the TV will help refresh it but the TV is still in standby mode. A cold boot will rest the TV and clear any glitches that are preventing the Disney Plus app from working and install any pending updates.

To initiate a cold boot, press and hold down the Power button on the remote until the TV turns off and then on again. It will only take a few seconds for the TV to reboot. Once the TV is powered on, open the Disney Plus app and see if the app is now working properly.

Disney Plus Frozen/Keeps Freezing/Crashing On Smart TV

woman watching tv while holding a remote

A frozen screen or app that crashes will surely ruin the most relaxing of evenings. Oftentimes the issue is with the app but there are several possibilities why this is happening. Here are some suggestions for troubleshooting this issue so you can get back to your relaxing evening.

Update Disney Plus App

This possibility was discussed earlier in this article but it is just as important to mention it here too. The Disney Plus app updates automatically but if the app is getting used more than normal, the updates could be pending. Uninstalling the app and then reinstalling it will initiate any pending updates.

Connectivity Issues

One reason why the app is frozen or crashing could be connectivity issues. The Disney Plus app is hugely popular and with more of us home these days, there is more demand placed on the app. Unfortunately, the only solution to this problem is to wait.

Weak Internet Connection

As mentioned earlier, a strong internet connection is needed for the Disney Plus app to work properly. Equally as important is the speed of your internet. A 4K TV needs 25 MBPS while a standard TV needs only 5 MBPS.

You can check the speed of your internet by going to the Smarthub option on your remote. Select “WEB BROWSER” and then click “GO” to run the speed test. If the internet speed is too low, reducing the number of devices on the network will help increase the bandwidth but you may need to contact your local ISP to get high-speed internet.

Lower Playback Quality

A common theme with troubleshooting problems with apps is network connection and bandwidth. If the Disney Plus app does not have enough bandwidth to work properly, the quality of your movie will be affected.

Changing video preferences within the app can help to reduce the load placed on the network. You can adjust the playback settings by doing the following:

Step 1: Open the Disney Plus app and click on your avatar.

Step 2: Click on App Settings.

Step 3: Select Video Playback Settings.

Contact Disney Support

If you continue having issues with the Disney Plus app after trying the above suggestions to troubleshoot the issue, contact the Disney Plus Support Team. They have an online chat that is available 24/7 to assist you.

If the Disney Plus app is frozen or keeps crashing, the app itself could be experiencing issues. Go to downdetector.com to see if others in your area are experiencing the same issue. You can also report the issue you are having and read suggestions from your neighbors.

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